FAQ

Can exact measurements be cut for all products?

Because of the different materials used and the finishing of our products, there is no guarantee for exact measurements of your order. There can be a very small percentage that could be off because of this reason.

Am I able to do a size change after my order has been placed?

Unfortunately, we are not able to modify your order’s size or any other detail once it has been placed.

Order Approval/ Proofing

After receiving your written approval for the electronic proof, the orders are printed as submitted and the customer is fully responsible for the final proof. GTD does not make any changes on customer files and once you submit an order to the print process you agree with the document layout and content and you accept responsibility for any errors.

We will assume that you have verified the spelling, grammar, content, and layout, etc and we will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, die lines or, sizing, etc.

Reprint/Return Policy

If there is an issue with your order, you must report the problem within 5 business days after the delivery date and submit pictures. Please call us and a representative will assist you on the process to follow.

We will not reprint or refund if:

  • Errors are contained in the uploaded customer file, such as misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and finished product size since we do not make any change to your file.

  • The product is delayed in production and/or shipping as a result of the customer providing inaccurate information.

  • Duplicated orders as a result of customer error.

  • Products with images that are fuzzy, pixelated or otherwise distorted as a result of the customer providing artwork that didn’t meet the requirements or they email approved.

  • Orders that are canceled after the order has entered into production (or any process thereafter).

  • Products that do not exactly match color or ink density. We do not color match or match customer specified ink density.

  • Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time-sensitive materials.

  • Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues and any other circumstances that are beyond our direct control.

 

Do you offer hemmed edges?

Yes, we do heat-welded hemming for vinyl banners and we sew hem all fabrics

Can I cancel an order?

Once the order is approved and paid, we cannot make any cancellation.

What is your turnaround time?

Turnaround time begins once your email proof is approved and payment is completed.

All the times are based on normal business days, Monday through Friday, excluding federal holidays. THIS DOES NOT INCLUDE SHIPPING TIME.

 

SHIPPING 

Our current TAT (Turn Around Time) varies from products and orde size. standard time is 10 business  turn around is  Business days depending on our workload. 

At this time we do not offer pickups

 

What size are your grommets?

We use 1” grommets, placed every 2’ as standard measure. If you require special placing, please let us know prior approving your order.

 

 

 

Artwork

Can I submit an encrypted pdf?

No. Encrypted PDF files may result in a misprint or your order being placed on hold. Please make sure all PDFs submitted are not encrypted, all fonts are outlined and all images are embedded.

Do I need bleed or crop marks for my files?

No bleed or crop marks.  Make your artwork match the size requested on the order.  We are not responsible for crop marks or registration printed.

What file specifications do you recommend for fast processing?

Send your artwork at 300 DPI resolution and 100% of the final print size in any of those formats:

  • AI

  • SVG

  • PDF

  • Do not include any bleed or crop marks.

What file types does GTD accept?

We only accept vector files only,

Also, please do not include any bleed or crop marks.

 

Shipping

Why is my order shipment taking longer than expected?

Orders shipped via UPS Ground may take up to 5 business days in transit (depending on your location). Weekends and Holidays do not count as transit days.

Note: We are not responsible for late shipments due to these exceptions, such as bad weather conditions, acts of God, etc. If you received a late package and would like to be considered for a shipping refund, please notify us. We will contact UPS to see if reimbursement is possible, however, it is not guaranteed.

Green Turtle Designs reserves the right to refuse any order for any reason.

Policies are subject to change.

©2014 by Green Turtle Designs.

267.540.8549